REVIEW AND ORGANIZATIONAL ANALYSIS OF THE IT DEPARTMENT AT THE NATIONAL UNIVERSITY OF COSTA RICA

Resumen

This article presents the results of a research project conducted to perform a situational diagnosis of
the Information Technology department at the National University of Costa Rica, Sarapiquí Campus. The
objective of the diagnosis is to identify and analyze the Information Technology department in relation
to its objectives, goals, occupational structure, and strategies, particularly regarding its support for the
university’s strategic planning and human resources. Methodologically, a descriptive research design
with a qualitative approach was employed. From the perspective of data collection and results analysis,
a qualitative emphasis was adopted, involving the selection of participants linked to the IT department.
These individuals were provided with a set of self-designed instruments (questionnaires and interviews)
to gather and analyze information. Among the main findings, it was identified that the IT department
supports the essential functions and services of the Campus; however, it lacks formal planning guidelines and adherence to established standards in the field. Additionally, although the department makes
significant efforts in carrying out its tasks in alignment with its occupational profile to support the institution, it is necessary to document these actions through information systems.